Please provide as much notice as possible, if you need to cancel or reschedule your appointment, so that I may make best use of our appointment diary.
When diaries are particularly busy, we may take a nominal deposit, of (£50) refundable on attendance, to mitigate missed appointments.
If you do not attend a booked appointment, and fail to advise us 48 hours in advance, a £50 non-refundable booking fee will be charged to make another appointment.
Please do NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss. Many treatments are contraindicated if you are unwell; this includes colds, cold sores or local skin infections.
Routine review appointments are offered after treatment with Botulinum Toxin as a courtesy. If you are unable to attend the review appointment at 2-3 weeks, no additional treatment or 'top up' is provided once the review period of 3 weeks has passed.
New patients are seen for consultation and assessment; except in exceptional circumstances, with prior arrangement, treatment is not usually provided on the first visit.